1) DEFINITIONS

GENERAL TERMS AND CONDITIONS

  1. a)  ENERGY CLUB refers to the meal plan provider.
  2. b)  Meal Plan as used in this general T&C refers to the main product and service purchased by the customer from EC, also refers to the copy provided to client either by email or online as reference for the dishes that they will receive for the duration of their plan.
  3. c)  Set-to-Go refers to any type of meal plan (Success, Success Plus, Wellness, and Athlete) package without a consultation included.
  4. d)  Exclusive or VIP Consultation refers to nutrition consultation at client’s home or office.
  5. e)  Dashboard refers to the online client portal that allows him/her to manage his/her account and is accessible at

www.eclubdxb.com.

  1. f)  Account Manager is the designated contact person of the client to provide assistance regarding any concerns,

requests, changes and even complaints.

  1. g)  Nutritionist refers to EC client wellness advocates. They conduct the body composition assessment and

advise client on what meal plan to take in order to lead a healthy lifestyle or achieve a specific health-related goal.

  1. h)  Pause days are the number of days a client can put their meal plan on hold (i.e.: holidays, travelling, Ramadan).
  2. i)  Substitute is the act of replacing a dish on your dashboard.
  3. j)  Chiller Bag refers to the portable insulated bag that carries all meals for the day.
  4. k)  Cut Off is the set time to finalize any request or changes on the meal plan.
  5. l)  Macros/Macronutrients as used in EC  to the amount of fat, carbohydrates and protein in grams.
  6. m)  Premium Dish refers to a special dish offered on the meal plan but is subject to an additional AED 15 charge.
  7. n)  Paid Wastage refers to cancelled delivery which is still considered as a paid meal and will no longer be added on the plan.
  8. o)  Extra Perks refers to the loyalty program which every client is automatically eligible for when they sign up.

2) CONDITIONS

  1. a) All clients who have completed their online sign up are deemed to have agreed to these terms and conditions from their registration until the end of their plan and also upon renewal.
  1. b)  EC reserves the right to refuse a client under the following cases:
    1. i)  With any medical condition or health risk such as but not limited to pregnancy, type 1 diabetes, heart disease,ulcers, colitis, inflammatory bowel and or Chron’s disease, or any other medical conditions.
      Disclaimer: EC does not intend to provide any medical advice, diagnosis or treatment. Therefore, the company and its affiliates do not take any responsibility and are not liable for any negative outcome of the meal plan for the clients who are suffering with any medical conditions. Always seek the advice of your physician regarding your medical condition or any other health related matter before signing up for any of the meal plans offered.
    2. ii)  Severe gluten allergy or celiac disease.
      Disclaimer: EC kitchen does not have a dedicated gluten-free section. However, the whole team is well trained to ensure separation of gluten containing ingredients from the dishes of gluten-intolerant and celiac customers to reduce risks.
    3. iii)  Dislike and allergic to cooked onions
    4. iv)  Dislike or allergic to gluten, dairy and eggs together; with or without nuts and even extreme dislikes/allergies.
    5. v)  Specific diets

Disclaimer: EC can’t accommodate specific diets that’s not within Guidelines.

    1. vi)  Raw and cooked capsicums and tomatoes, depending on the rest of dislikes/allergies (all plans).
    2. vii)  Spice allergies e.g. cumin or black pepper (all plans).
    3. viii)  Mono Sodium Glutamate (MSG) allergy or dislike (all plans).
    4. ix)  Vegetarian modifications to the Wellness and Athlete meal plans.
    5. x)  Gluten free modifications to the Wellness and Athlete meal plans.
  1. c)  EC considers any confirmation made online over the phone and email valid and binding.
  2. d)  EC reserves the right to send emails and SMS communications to all clients unless they have been unsubscribed or requested to unsubscribe.
  3. e)  EC reserves the right to update or amend these Terms and Conditions at any time without prior notice.

3) PAYMENTS, PRICES, FEES

  1. a)  Full payment must be received 3 business days before the desired start date for either new or renewed meal plan otherwise food delivery will not proceed.
  2. b)  All clients are required to pay a refundable deposit (AED 200 or AED 250) for the Chiller Bags and ice packs used for delivery before starting their meal plan.
  3. c)  Payments can be made online through client dashboard or offline through EC Card machines by either debit/credit card.
  1. d)  If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  2. e)  The cardholder must retain a copy of transaction records and Merchant policies and rules.
  3. f)  We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).
  4. g)  EC also accepts cheque, cash and debit/credit card payments either by collection or ENERGY CLUB shop based in DIFC Gate Avenue B Dubai.
    1. i)  Drop off payments are accepted every day from 8:30am-8:00pm.
  5. h)  Balance of payments for an upgrade or change of plan must be settled within 3 business days of the date of the request, otherwise the meal plan will be shortened based on the remaining amount.
  6. i)  Additional payments for any Premium Dishes, add-on dishes, loss of chiller bags, etc. must be settled at the end of the plan or along with the renewal payment. Any unpaid balance will be deducted from the Chiller Bag deposit.
  7. j)  Any reschedule request or cancellation of a confirmed consultation in less than 24 hours will incur a AED 250 charge on top of the meal plan price.

4) DISCOUNTS

  1. a)   Discounts are calculated based on the number of times the client renews their meal plan and cannot be combined with any other offers.
  2. b)  Corporate discounts can be added based on the terms agreed by EC and the other company.
  3. c)  Each confirmed and paid referral made by a client will receive an additional AED 200 discount on the plan.
  4. d)  Fit family discount is an additional 10% discount for each member following the conditions below:
    1. i)  All members must sign up individually.
    2. ii)  Same delivery address and time. Any change regarding the two conditions, must apply to all members availing the discount.

5) DELIVERY

  1. a)  We deliver across major cities of UAE (Excluding Fujairah and selected ‘out of town’ areas).
  2. b)  Delivery is to be made based on the agreed start date, location and timing (morning or evening).
  3. c)  Morning delivery is between 4am-10am and evening delivery is between 4pm-10pm (consumption for the following day); any specific timing of delivery is subject to approval.
  4. d)  Any changes to the client’s delivery – be it the location or timings – must be made 3 business days in advance; any last minute changes are subject to confirmation from the account manager.
  1. e)  In the event that you are not available to receive/return the chiller bag and the bag is left outside the door for collection, EC cannot be held responsible for any missing items, bags or damages to the bag and the food inside (this include spoilage).
  2. f)  EC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  3. g)  Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

6) CHILLER BAGS & REFUNDABLE DEPOSIT

  1. h)  A chiller bag deposit for AED 200 (3 bags for 5 days) and AED 250 (4 bags for 6/7 days) is refundable at the end of the plan. If a bag is lost or damaged AED 50 per bag will be deducted from the deposit.
  2. i)  Chiller bags and ice packs must be returned to EC within 180 days (6 months) of the subscription ending, this can be done by scheduling a collection through the online dashboard or contacting the designated account manager. Failure to comply with this may result in an automatic forfeiture of the AED 200 or AED 250 refundable deposit.
  3. j)  Each client is assigned with a set number of chiller bags and ice packs: 3 bags for 5 day and 4 bags for 6/7day deliveries. In the event that all the bags have been used and are not returned, the following day’s delivery will be sent in a cardboard box.
  1. i) Disclaimer: We recommend you refrigerate your food immediately if delivered in cardboard box and EC will take no responsibility for food temperatures if delivered in a cardboard box.

7) FOOD STORAGE, CONSUMPTION, REHEATING AND LABELS

  1. a)  All food upon receiving should be kept refrigerated at 5°C or below. Follow reheating instructions on label.
  2. b)  To ensure the freshness & hygiene of the fruit that we serve, we vacuum seal the packaging.
  3. c)  All dishes are labeled with: dish name, reheating instructions, meal type (breakfast/am snack/lunch/pm snack/dinner), calorie count and macros (fat, carbs and protein) and the latest consumption date while scanning barcode on the box cover
  1. i) If there are ingredients removed from the dish due to dislikes and allergies the calorie count and macronutrients may change.

8) FREEZES, SUBSTITUTES AND OTHER MEAL PLAN CHANGES

  1. a)  All freeze requests and meal substitutes must be made 3 business days in advance either online through the Dashboard or by contacting assigned account manager.
  2. b)  All meal plans can be frozen for a maximum of 40 days (unless otherwise specified in the T&C for an availed promotion). Should the freeze exceed the allowable duration the client will forfeit the remainder of the plan.
  1. c) Any freeze requests submitted with less than 3 business days’ notice will not be carried forward, these days will count towards your total plan days but no delivery will be made.
  1. d)  EC is not responsible for any dislikes, allergies or nutritional value changes when items are changed using the substitute menu by the client. Clients can refer to symbols, ingredients, calorie and macronutrient information provided on the substitute menu.
  2. e)  Other change requests, such as removing additional dislikes, adding preferences, etc., will applied to the client’s meal plan after 3 business days.

9) DISLIKE, ALLERGIES, PREFERENCES AND MEDICAL CONDITIONS

  1. a)  Meal plans are amended according to the calorie and macronutrient ranges assigned for each type of meal plan.
  2. b)  Meal plans are amended according to declared dislikes, allergies and preferences of the client only. EC will not assume any liability for adverse reactions to any food consumed with a dislike or allergen not informed prior to receiving food. It is advised to disclose all dislikes and allergens before starting the plan.
  3. c)  EC kitchen does not have a dedicated gluten-free section. However, the whole team is well trained to ensure separation of gluten containing ingredients from the dishes of gluten-intolerant and celiac customers to reduce risks.

10) NUTRITION CONSULTATION

  1. a)  Client understands that EC nutrition consultation and the meal plan does not serve as a substitute for the diagnosis, treatment, or care of diseases provided by a medical professional.
  2. b)  Client Obligations:
    1. i)  In case the Client is under the care of a medical professional or currently uses prescription medications, the Client should discuss any dietary changes with his or her physician, and should not discontinue any prescription medications without first consulting his/her doctor.
    2. ii)  The Client acknowledges that the attention they receive during their consultation is separate from the care they receive from a Medical facility. Nutrition consultations are in no way intended to be construed as medical advice or care.
    3. iii)  The Client should, by all means continue regular medical supervision and care by their physician during the duration of the meal plan.
    4. iv)  In case the Client experiences any medical issues during the course of the meal plan, concerning or impacting their health, the meal plan should be discontinued immediately and medical advice should be sought.
  3. c)  Clients are advised to arrive 15 minutes prior to their scheduled appointment. The average consultation takes approximately 45mins to 1hour. Appointments are booked in advance in order to avoid delays and to accommodate the volume of consultations and so we greatly appreciate your punctuality. EC reserves the right to reschedule client’s consultation when the Client is late by 20 minutes or more.
    d) Standard consultation fee with meal plan subscription is AED 150. However, the amount of AED 250 fee will apply if the client has decided not to avail a meal plan subscription and opted for consultation services only.
    d) Reliance of any information or products provided by EC regarding health, nutrition, and weight loss by our nutritionist, agents or employees is solely at your own risk, and is not intended to diagnose, treat or cure any health condition, and we hereby disclaim any and all liability in connection therewith.

11) EXCLUSIVE (VIP) CONSULTATION

  1. a)  Scanned valid identification card is required upon booking for home consultation.
  2. b)  Exclusive consultations must be booked 2 business days in advance. Bookings cannot be made for Fridays.
  3. c)  A client is required to pay additional charge of AED 250 on top of the meal plan price for the exclusive consultation upon booking.
  4. d)  Payments can be made online by credit/debit card.
  5. e)  Rescheduling consultation requires notice of 24 hours prior to consultation date.
  6. f)  Exclusive consultation charge is non-refundable.

12) NEW MUMS PLAN

  1. a)  This meal plan is only for women who have recently given birth- either breast feeding or non-breast feeding women. Our nutritionists will adjust meal plan calories and requirements depending on needs and goals of the individual client.
  2. b)  It is not suitable for pregnant women or anyone suffering from any disease such as but not limited to heart disease, kidney failure, cancer or any severe medical conditions. It is highly recommended that you consult your physician prior to beginning any weight loss program.
  3. c)  Weight loss results are not guaranteed and are different from person to person even when following the same meal plan.
  4. d)  Reliance of any information or products provided by EC regarding health, nutrition, and weight loss by our agents or employees is solely at your own risk, and is not intended to diagnose, treat or cure any health condition, and we hereby disclaim any and all liability in connection therewith.

13) DETOX PLAN

  1. a) Reliance of any information or products provided by EC regarding detox, health, nutrition, and weight loss by our agents or employees is solely at your own risk, and is not intended to diagnose, treat or cure any health condition, and we hereby disclaim any and all liability in connection therewith.
  1. b)  EC Detox Meal Plans are not suitable for everyone and should not be used if you have severe impairment of the digestive tract or if you are pregnant or breast feeding. If you are on long-term medication, suffer from any disease such as but not limited to heart disease, diabetes, ulcers, colitis, inflammatory bowl and or Chron’s disease, or have any other medical condition, it is highly recommended that you consult your physician prior to beginning any detox or weight loss program.
  2. c)  We regret that we are unable to provide services to any individuals suffering from allergies to specific nuts, fruits or vegetables or any ingredients that carry the risk of anaphylactic shock, since juices are prepared in a kitchen that also processes nuts for nut milks. Therefore, it is not possible to avoid traces of nuts that may be found in products that are by definition nut free. By placing your order with us you agree not to hold us liable for any allergic reactions to nuts or any other ingredients.

14) CANCELLATION AND REFUND

  1. a)  EC Extra encourages all clients to fully commit on their plan as scheduled. Any reason that can hinder results and overall satisfaction must be brought to the account manager or nutritionist ‘s attention for an immediate and appropriate solution.
  2. b)  Should there be a request to cancel plan; it will take effect in 3 business days.
  3. c)  Cancellation refund is only under extenuating circumstance and upon approval of EC Management.
  4. d)  A two (2) weeks processing time with twenty percent (20%) cancellation fee will apply on the remaining number of days from the time of approval of the refund.
  5. e)  Refunds will be done only through the Original Mode of Payment.

15) PRIVACY

  1. a)  Client acknowledges that EC has the right to store personal information, which may be used to operate, provide the products and services and respond to queries the client may have during and after their meal plan subscription.
  2. b)  EC shares the delivery information of the client with our third party logistics provider. Our logistics services provider is obligated to protect the client information and will not use for any promotion or marketing purposes.
  3. c)  All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  4. d)  The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  1. e) Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

17) PAY LATER WITH SPOTTI

  1. a)  SPOTTI is a third party payment solution that allows EC clients to pay weekly installments.
  2. b)  Client understands that by using SPOTTI services, they are agreeing to SPOTTI Terms and Conditions.

18) EXTRA PERKS

  1. a)  Every client is automatically eligible for Extra Perks when they sign up. New clients are entitled to a 15 day break between meal plans and 30 pause days.
  2. b)  Pause days are the number of days a client can put their meal plan on hold (i.e.: holidays, travelling, Ramadan). Clients get 30 days when they start their meal plan, and are given an additional 7 days for every level they move up.
  3. c)  When a client’s meal plan ends, they are given a 15 day break in which to renew their meal plan and still move up to the next level (Foodie, Ambassador, Superstar) which entitles clients to bigger discounts and better perks.
  4. d)  Renewing a meal plan within the 15 day break earns the client a longer break on their next month (i.e.: when renewing 2 days after the first month ends the client earns 13 days to add to their next break).
  5. e)  Failure to renew within the client’s accumulated break days means they will be downgraded to by one level.
  6. f)  When downgraded to a lower level, the client is given an extra 15 day break to renew. If they fail to renew they will be downgraded every 15 days until they reach the starting level.
  7. g)  EC reserves the right to alter or update these conditions at any time.
  8. h)  EC reserves the right to suspend and terminate our loyalty program at any time without notice.

19) DISPUTES AND WEBSITE TERMS

  1. a)  United Arab of Emirates is our country of domicile.
  2. b)  This website is owned and managed by ENERGY CLUB . United Arab of Emirates is our country of domicile.
  3. c)  Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  4. d)  Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

20) CONTACTING US

  1. a)  The client can contact us at energyclubdubai@gmail.com
  2. b)  Our address is Gate Avenue B DIFC
  3. c) Number +971544425456

By signing-up, I acknowledge that I have read and agree to the above Terms and Conditions.

 

 

 

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